People and place connected with story

Training in visitor communication for front-line staff
Face to face, live or personal interpretation is one of the most flexible, powerful and cost effective ways to reach visitors of all ages and abilities. We offer 1 to 4 day workshops, including the Certified Interpretive Guide credential.

Raising professional standards
Trained staff achieve greater success in communication. They deliver consistent, thought provoking tours, that contain key messages. Visitors who participate in a tour led by a competent, trained guide have greater knowledge acquisition, relate to the information better and have a more meaningful experience.

Enjoyable and thoughtful presentations that involve the visitor increase the likelihood that Visitors:

  • Will make return visits
  • Become more active supporters of the organisation
  • Spend more during their visit
  • Will be more receptive learners
Who do we train?
Interpreters, guides and tour guides, presenters, educators, countryside rangers and wardens, room stewards, learning officers, students, volunteers, visitor operation managers.
Why choose Storyline designs?
  • Trainer Stewart Alexander is a Certified Interpretive Trainer and Certified Interpretive Guide instructor
  • We have over 20 years experience in tour and training delivery
  • We are the only company to offer certified training in live interpretation across the UK
  • We cover latest thinking and innovations in interpretive practice
  • We subscribe to best practice in interpretive methods and planning. click here for details
  • Workshops are fun, hands on, with a balance of individual and group work in a supportive environment
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Roman Samian Ware


"Storyline has been employed by English Heritage to provide a number of training days for our staff and volunteers. Not only has the training been interactive, engaging and thoroughly enjoyable, the theoretical and practical content has struck the right balance for participants to have optimum benefit from the training."
Kate Davies, Volunteers Manager, English Heritage


"Thank you for delivering three days of interpretive training for our visitor operations team at Conisbrough Castle. The days were well planned and structured in a way that encouraged active participation and balanced activities linked to a variety of learning styles. The training materials were of a high standard and have proved a very useful resource for the staff. I hope we can work again in the future."
Lynne Minett, Education Manager,
English Heritage, North of England